FAQ

Shipping policy

Free collection available Ackworth, Pontefract, WF77FT.
Free local delivery within 8 miles for orders over £10.
Free standard shipping on all orders over £10*
*Offer does not apply to Northern Ireland customers.

Express Shipping is available for an additional £2.50 on orders over £10.

We deliver to the United Kingdom and Northern Ireland.

We send your package via Royal Mail or Hermes and it will arrive within 2-5 working days. You'll receive an email update when the package has left our shop.

Express shipping is shipped via the fastest possible route and will arrive in 2 working days.

We are unable to send orders to multiple addresses, if you wish to send a box to one address and another box to a different address please place separate orders.

If you're after a specific sweet maybe a childhood favourite, we will always try our best to source. We'd recommend you contact us via our email Contact@sweetdelicious.co.uk or get in touch on our Facebook page.

We are always happy to take custom orders, get in touch with any special requests.

We are happy to accommodate dietary requests, you can filter our sweets vegan, gluten free and other specialisms. If you have any questions please let us know.

If you have a food allergy please contact us prior to ordering.

Terms & conditions


PROCESSING YOUR ORDER

Orders can only be placed online through our website. We do not take orders over the phone for your data protection and our own data security. This is in line with GDPR guidance.

We process and dispatch orders on working days so Mon to Fri. This excludes Bank Holidays. If for any reason we are short of stock and are unable to fulfil your order we will contact you via email to ask whether you would like an alternative product, a refund or to hold the order until new stock arrives

We reserve the right to cancel and refund any order if we have reason to believe that the order is fraudulent, or we are unable to contact you due to an invalid email address and telephone number being provided.


OUR DELIVERY
We only dispatch and deliver orders on working days so Mon to Fri. This excludes Bank Holidays.

If an order going to a UK address is not received within the delivery timeframe specified in your dispatch email we advise prompt follow up. In any event, if you have not received your order within one week of despatch please contact us and we will investigate. 

We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore we would urge you to check this thoroughly as you checkout and on the order confirmation email.

Once your order leaves us we are unable to change address information or redirect orders without incurring charges which you will need to cover. If we cannot contact you to verify delivery details due to an invalid email address and/or telephone number being given we reserve the right to cancel the order.

If your order is returned to us because the recipient has failed to respond after Royal Mail or our courier has attempted deliveries and notified them, you must cover the cost of resending the order should you wish to do so. If you choose not to resend your order after it’s been returned we will refund you the value of the sweets only, not the delivery costs.

In the unlikely event that your order goes missing, we will offer to send a replacement order or refund. However, if there is proof of delivery from our delivery partners, Royal Mail or Parcel Force, we will not send a replacement order to the original delivery address.

If your order arrives damaged, please do not dispose of the package. Please photograph the package and email us so we can resolve any issues as quickly as possible for you.

If you have opted for express delivery you must order before 1pm, otherwise it will be dispatched the next working day.

OUR PRODUCTS & PACKAGING
The costs shown for our products include VAT at 20%.

Sweet Delicious Gifts only sends out the best quality products to our customers that are well within their best before date. However we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises- please note during periods of warm weather.

Upon receipt, to ensure your sweets remain in the good condition, store them in a cool, dry place. We also recommend that they're consumed within four weeks to be enjoyed at their best. 

We don’t manufacture any sweets ourselves, therefore if you have a quality issue with a sweet we will require it to be returned before we can offer any recompense and to enable us to investigate fully. Please do not discard your sweets or any of the packaging if you wish to flag a quality issue. 

Our gift descriptions show an approximate weight for the total package. This is a guide only to help you keep track of the delivery charge, not the exact weight of sweets you will receive. Exact quantities and weights for individual sweets are shown in each product description so you know exactly what you will get.

If a sweet is out of stock from a themed gift item, we will substitute it with something else of higher or the same value.

We stock a huge range of sweets from many different manufacturers. This means we cannot guarantee that our products are free of nuts or nut traces.

Returns and exchanges

Our sweets are perishable goods so a complete return will not be accepted. However we pride ourselves on quality and will honour any problems or concerns with your order. A full refund will be provided if applicable.

Contact us

We are a family run business and take huge pride in offering something a little different!

Sweet Delicious Gifts, 146 Seals Drive, Ackworth, West Yorkshire, WF7 7FT

Email: contact@sweetdelicious.co.uk

Phone: 07976814736